1. Introduction

At Lopez.ae (“we”, “us”, “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website www.lopez.ae or purchase our products and services.

By using our Website, you consent to the practices described in this Privacy Policy.

Company Name: Lopez
Address: [Insert Company Address Here]
Mobile Number: [Insert Contact Number Here]
Website: www.lopez.ae

2. Information We Collect

We may collect the following types of information:

• Identity Information: Name, age, and nationality (if required for delivery/verification).

• Contact Information: Mobile number, email address, billing and shipping address.

• Transaction Information: Purchase details, payment method, and transaction references.

• Technical Information: IP address, browser type, device details, cookies, and usage data.

• Delivery Information: Recipient name, address, and contact number.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate order confirmations, updates, and customer support.

• Process payments securely via authorized payment gateways.

• Prevent fraud, unauthorized transactions, and disputes.

• Comply with UAE laws and regulations.

• Improve our website, services, and customer experience.

4. Payment Processing & Third-Party Sharing

• Online payments are processed securely through authorized payment gateways.

• By making a payment, you authorize us to share necessary details (name, contact, transaction amount, and payment method) with banks, payment providers, and regulators as required.

• We do not store or have access to your full card details (such as CVV).

• Delivery details may be shared with trusted logistics providers to complete your order.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy or as required by UAE law.

• Transaction records may be kept for auditing, tax, and legal compliance.

6. Cookies & Tracking

Our website may use cookies to:

• Enhance functionality and improve user experience.

• Remember preferences and analyze website performance.

You can manage or disable cookies in your browser, but some features may not work properly.

7. Data Security

We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee full protection against unauthorized access or breaches.

8. Your Rights

As a customer in the UAE, you have the right to:

• Access and review the personal data we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your data, subject to legal obligations.

• Opt out of promotional communications (SMS, email, WhatsApp) at any time.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we discover such data, it will be deleted immediately.

10. Third-Party Links

Our Website may include links to third-party websites (e.g., payment providers, delivery partners). We are not responsible for their privacy practices and recommend reviewing their policies.

11. Changes to this Policy

Lopez may update this Privacy Policy from time to time. Updates will be effective once posted on the Website. Please check this page regularly for the latest version.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

Lopez
📍 [Insert Company Address Here]
📞 [Insert Contact Number Here]
🌐 www.lopez.ae